How AI Can Empower Customer Service Agents

Ken Grondell How To

Read this blog from Microsoft to learn how AI enables your customer support agents to stay ahead of complex tech challenges and focus on providing top-notch, friendly service even under pressure. #Copilot, #Microsoft, #AI

There’s No Secret Ingredient To Good Cybersecurity

Ken Grondell How To

There is no cybersecurity silver bullet-strengthening defenses against advanced threats requires a comprehensive, organization-wide security strategy. Great article on the keys to neutralizing #cyberthreats:

Navigating 3 Areas of Enterprise Tech Disruption

Ken Grondell How To

#EnterpriseIT has grown so much in complexity and scale that it’s wreaking havoc across organizations’ technology, operations, and connectivity. Here’s how you can turn this chaos into opportunity for productivity and growth.

Here are the 3 ways workers learn their most valuable skills

Ken Grondell How To

There’s now overwhelming evidence that employees learn best when facing healthy challenge-too much is a recipe for burning out and too little is a recipe for stagnation. Here’s how to strike the right balance in getting the best from your employees:

From patchwork to platform

Ken Grondell How To

The process of configuring systems and applications manually is a significant challenge for IT, and it increases the risk of exposing infrastructure up to cyber threats. Read this eBook outlining the advantages of the @Ansible by Red Hat Automation Platform, the solution with built-in security management that generates drastically reduced threat response times and decreased vulnerabilities.